The UPS Store

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The gentleman was friendly and professional. I think we're both of the belief that a few friendly words can go a long way. He was fast and I didn't want to linger in case it got busy. He clearly had a handle on what he was doing.

Michael’s patience in packing the heirlooms & explaining what I would need to ship the contents from Florida to Colorado was a relief & I felt comfortable leaving the heirlooms with this store. Joe’s expertise & his patience also in figuring dimensions for an over-sized needle point heirloom showed that his 10 years in the business made it simple for me to trust & feel confident that the heirlooms would arrive safely.

Always great service at this store. Joe and everyone at this UPS store is always helpful. I thank you for the fine service to your customers. Even when the store is extremely busy all of the folks at this store are eager to help with a smile. Thank you.

I went to return 4 items purchased from Amazon at the UPS store in Hernando yesterday. It was the 1st time that I returned Amazon stuff. There was a very old man working the counter plus a young gal at the other register. The gal was pleasant to her customers. This man did not greet me but the gal said that the man would help me in a minute & I said no problem I would wait. So I 9waited without complaining & when the man was ready I gave him the bar codes to scan that I had downloaded onto my phone. I tell him that the last thing that I was returning required a label & I handed him what I thought was the correct label that I printed out & he tells me that I have to wait for the seller to send me a label. Again this was my 1st time returning Amazon items & he didn't want to explain anything despite me telling him that I am not sure what I need to do cuz it was my 1st time returning Amazon items & I said that he knew more than I knew. He was still very nasty & just kept reading where it said the seller will send you a label. His voice just got louder as he kept reading the same thing over & over. Well the deadline was 2-1-25 on the day I went in so now I cannot return this large item. I went to my car & read what I needed to do & I discover that the label that I needed was in my email so I tried to go back in but he had just locked the door as it was 4p & they were closing. He knew I was at the door but he didn't open it. Maybe they don't print labels for customers but I was just going to ask him if he could print the label & I would pay the cost cuz I had told him that it says deadline was 2-1-25. I personally would have opened the door for a customer that was just there doing business. I know customer service is different these days & I know that my business is not important anywhere that I go but this guy was something else. He needs to be a tad more cordial even if he happens to be the owner. I was so humiliated cuz there were a couple of other customers waiting & I felt so stupid. I will NEVER do any kind of business there again. I will drive the extra miles to the next UPS store.

Everyone working at this location does a great job, and I've always felt welcome. I'm very pleased this is my favorite location.

The store always has the appropriate amount of staff working to keep the lines moving fast. Everyone that I have encountered here has a very pleasant attitude and very helpful, that’s important to me.

The staff are always pleasant and professional. I had an enjoyable experience today. Thank you